Privacy policy

Last updated: November 18, 2025

SanoSiempre operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). SanoSiempre is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal information that we collect or process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or that has been de-identified so that you cannot be identified or reasonably linked to it. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact information , including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information , including credit and debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related data.

  • Account information , including your username, password, security questions, preferences, and settings.

  • Transaction information , including items you view, add to your cart, add to your wish list, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us , including the information you provide in your communications with us, for example, when submitting an inquiry to customer service.

  • Device information , including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information , including information related to your interaction with the Services, such as how and when you interact with or browse them.

Sources of personal information

We may collect personal information from the following sources:

  • Directly from you , for example, when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;

  • Automatically through the Services , including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers , when we contract them to enable certain technologies and when they collect or process your personal information on our behalf;

  • From our partners or other third parties .

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

To provide, personalize and improve the Services

We use your personal information to provide you with the Services, including fulfilling our contract with you, processing payments, managing and fulfilling orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipments, facilitating returns and exchanges, enabling reviews, and creating a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to tailor and improve the Services.

Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising and promotions via email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including those based on items you have previously purchased or added to your cart, as well as other activity within the Services.

Security and fraud prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action against potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and register an account, you are responsible for keeping your credentials secure. We strongly recommend that you do not share your username, password, or other login information with third parties.

Communication with you

We use your personal information to provide you with customer support, answer your inquiries, offer you efficient services, and maintain our business relationship with you.

Legal reasons

We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil court proceedings, actual or potential litigation or other adverse legal proceedings, and to enforce or investigate possible violations of our terms or policies.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy, such as:

  • With Shopify , suppliers and other third parties who provide services on our behalf (for example, IT management, payment processing, data analysis, customer support, cloud storage, order preparation and shipping).

  • We use your information with business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to tell us not to share your information to show you targeted advertising. You can exercise your right to opt out here .

  • When you instruct us, request it, or consent to the disclosure of certain information to third parties, for example, to send you products or through the use of social media widgets or login integrations.

  • With our affiliated companies or within our corporate group.

  • In connection with a business transaction , such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas or court orders), to enforce terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and third parties, who may be located in countries other than your own, for the purpose of providing and improving the Services.

Additionally, to protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data obtained from your interactions with our store, other merchants, and Shopify. In these cases, Shopify is responsible for processing your personal information, including responding to your requests to exercise rights regarding that information. For more information, please see Shopify's Consumer Privacy Policy . Depending on your location, you may be able to exercise certain rights through the Shopify Privacy Portal .

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you access these links, you should review their privacy and security policies. We are not responsible for the privacy, security, accuracy, or reliability of such sites. Information you share in public or semi-public spaces, including third-party social media, may be visible to other users without limitation. The inclusion of links does not imply any endorsement unless expressly stated within the Services.

Data on minors

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. If you are a parent or guardian and believe that a minor has provided us with personal information, you may contact us to request its deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” personal information of individuals under the age of 16, as defined by applicable law.

Information security and preservation

No security measure is perfect or infallible, and we cannot guarantee “absolute security.” Furthermore, the information you send us may not be secure during transmission. We recommend against using insecure channels to communicate sensitive or confidential information.

The retention period for your personal information depends on various factors, such as the need to maintain your account, provide you with the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances:

  • Right of access / knowledge: request access to the personal information we hold about you.

  • Right to erasure: request that we delete your personal information.

  • Right of rectification: to request the correction of inaccurate information.

  • Right to data portability: to receive a copy of your personal information and request its transfer to a third party, in certain cases.

  • Right to opt out of sale or sharing for targeted advertising: You can exercise this right here . If you visit our site with the Global Privacy Control opt-out signal enabled, we will automatically treat it as an opt-out request for the device and browser used. For more information, please visit https://globalprivacycontrol.org/ . We do not recognize other "Do Not Track" signals.

Communication preference management

We may send you promotional emails; you can unsubscribe at any time using the option included in those emails. However, we may still send you non-promotional emails related to your account or orders.

If you reside in the United Kingdom or the European Economic Area , you may also practice:

  • Opposition to or limitation of treatment.

  • Withdrawal of consent , when the treatment is based on your consent.

You can exercise these rights through the Services or by contacting us. We will not discriminate against you for exercising your rights. We may verify your identity before processing requests, as permitted by law.

Complaints

If you have any complaints about the processing of your personal information, please contact us. Depending on where you live, you may be able to appeal our decision or file a complaint with your local data protection authority. For the EEA, you can find a list of competent authorities here .

International transfers

We may transfer, store, and process your personal information outside your country of residence. When we transfer data outside the EEA or the UK, we will use recognized mechanisms, such as the European Commission's Standard Contractual Clauses, unless the destination country offers an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. We will post the revised version on this website, update the “Last Updated” date, and provide the notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, you can contact us by phone or email at support@sanosiempre.com, or write to us at 69 Southdale Road, Nottingham, NG4 1EU, GB . For the purposes of applicable data protection legislation, we are the data controller of your personal information.